Shipping policy

Effective date October 16 2026

SKYDOG currently ships eligible orders to addresses in the United States and Canada. Available services, restrictions, and charges are shown at checkout or confirmed in writing for a custom project.

Production time

Most SKYDOG jewelry is made to order. The production estimate appears on the product page or project documentation. Ready to ship refers to production status and does not mean same day dispatch. Production estimates begin after payment and any required design, stone, size, or customer approvals are complete.

A rush request is not accepted unless SKYDOG confirms it in writing. A requested event date, engagement date, wedding date, holiday, or travel date is not a guaranteed delivery date unless SKYDOG expressly agrees to that guarantee in writing.

Shipping time

Carrier transit time begins after the order ships and is separate from production time. Delivery estimates supplied by carriers are estimates unless the selected service expressly includes a carrier guarantee. Weather, customs, carrier disruptions, address problems, and events outside our reasonable control may affect delivery.

Shipping delays before dispatch

We maintain systems intended to support the production and shipment estimates we provide. If we cannot ship within the promised or legally applicable period, we will provide any notice, revised date, consent request, cancellation option, or refund required by applicable law. Final sale status does not eliminate a cancellation or refund right that applies to an unshipped delayed order.

Addresses and delivery

Customers must provide a complete, accurate, and secure delivery address. Contact us immediately if an address is incorrect. We cannot guarantee that an address can be changed after an order is submitted or shipped. Additional charges caused by an incorrect address, refused package, failed delivery, or unauthorized redirection may be charged to the customer where permitted by law.

Signature confirmation may be required. A recipient may need to be present and provide identification. Do not authorize delivery to an unsafe or unattended location.

Tracking and delivery problems

When tracking is available, we will send it to the contact information provided with the order. Review tracking promptly. Report a package marked delivered but not received, visible package damage, or another delivery problem to SKYDOG and the carrier as soon as possible. Keep all packaging and cooperate with reasonable carrier or insurance documentation.

Canada orders

Canadian customers are responsible for applicable import duties, taxes, brokerage charges, customs fees, and similar amounts unless checkout expressly states that they are included. Customs processing may delay delivery. We do not misstate value or classify a purchase as a gift to avoid lawful charges.Skydog Website Policy Package 13

Risk of loss

Risk of loss transfers as provided by applicable law. Nothing in this Policy shifts a risk that applicable consumer law requires SKYDOG to bear. Claims involving shipment arranged independently by a customer may be subject to the customer's carrier and insurance terms.

Service shipments

Warranty, repair, resizing, remake, and replacement shipments require prior written authorization. Shipping responsibility and reimbursement are governed by the Six Month Limited Warranty and Repairs Policy and the approved service quote.

Contact

jordan@skydogjewelry.com

Skydog Jewelry LLC

668 North Coast Highway, PMB 290

Laguna Beach, California 92651

United States