How do I know my size?

The best way to get your correct size is to go to a local jeweler and have them size your finger. We are responsible for sending you the ring size you ordered, however we cannot be responsible for determining your ring size. (Some people wear their rings loose, some tight. The size is your responsibility.)

Do you have a store?

Skydog operates from a private studio and does not have a storefront at this time. For more information, please email us at online@skydogjewelry.com

Can I have something rushed?

If you need a piece by a certain date, we will try our best to accommodate you. Please email us before ordering if you need a piece by a certain date.

Where do you ship?

We ship worldwide! Domestic shipping take 3-10 business days from when the order ships (some items have a 1-2 week lead time before shipping). International shipping takes anywhere from 10-15 business days.

Can I cancel an order?

All Jewelry is final sale. If you are unsure if something is final sale, please email us.

Do you accept custom orders?

We do accept customs orders. If interested please email bespoke@skydogjewelry.com. 

Do you take consultations?

We do! To make an appointment for a private consultation at our studio in Downtown LA, please email bespoke@skydogjewelry.com

 

Care

Your piece was handmade and should be handled with care. To improve the longevity of your piece do not swim, bathe or shower in your jewelry and avoid excessive heat and sun exposure.

For Amber - to clean use warm, mild soapy water. The dyes used to color amber can change or fade under certain circumstances. Amber burns at relatively low temperatures and can darken with excessive exposure to light. 

For Moonstone - warm soapy water is the only recommended substance for cleaning moonstones. Avoid ultrasonic and steam cleaners. High heat can cause cracks or breaks in moonstone. 

For Onyx - clean by using a soft dry cloth or brush to wipe away any dirt. You can wet the cloth lightly, but onyx is porous and absorbs liquids easily so avoid too much water and dry right after cleaning. Onyx can scratch, chip or crack easily, make sure to handle with care. Never use chemicals on your onyx since it can cause discoloration. 

For Opal - to clean opal is with warm, mild soapy water. We recommend you avoid sudden changes or dry temperatures since some believe it can crack the opal. Opals are very soft stones naturally and should be handled with care. 

For Turquoise - clean with warm, mild soapy water. Never cleaned with steam or ultrasonic cleaners. Some turquoise is treated to improve its surface appearance so heat or solvents can damage the treated surfaces or cause discoloration. 

For Silver and Gold - to care for your precious metals, avoid chemicals that can discolor the metal, like chlorine or ammonia. We also recommend storing silver in an anti-tarnish bag.

Repairs

If something were to happen to your piece, don't hesitate to email us at online@skydogjewelry.com. 

Please get in touch!