Refund policy
Effective date October 16 2026
SKYDOG jewelry is made in limited quantities, made to order, customized, or prepared using labor and materials committed specifically to each order. All sales are final except where applicable law requires another remedy or SKYDOG expressly agrees otherwise in writing.
Final sale
We do not accept change of mind returns or exchanges and do not issue refunds because a customer no longer wants an item. The final sale policy applies to:
- Made to order jewelry
- Ready to ship jewelry
- Custom and bespoke jewelry
- One of a kind jewelry
- Personalized or engraved jewelry
- Resized or altered jewelry
- Sale or promotional merchandise
- Gift cards where permitted by law
Cancellations
Orders cannot be canceled after submission. SKYDOG commits design time, labor, production capacity, sourcing work, and materials promptly after an order is placed, including before physical fabrication begins.
If SKYDOG cancels an accepted order because we cannot fulfill it, we will refund the amount paid for the canceled portion. Separate rules apply when shipment is delayed, as described in the Shipping and Delivery Policy.
Incorrect size or customer selection
Customers are responsible for selecting the correct size, metal, gemstone, setting, engraving, shipping address, and other options. An incorrect customer selection is not a manufacturing defect and does not create a right to return, exchange, or refund.
Many rings can be resized for a fee. Resizing availability and cost depend on the design, materials, gemstones, construction, and requested adjustment. Inlay rings, eternity bands, and designs with stones or inlay extending around the band generally cannot be resized or have limited resizing options.
If a ring cannot be resized, contact us. At SKYDOG's discretion and on a case by case basis, we may offer a paid remake or replacement in the correct size. Availability and pricing depend on design, labor, materials, and current costs. This is not a guaranteed return or exchange program.
Incorrect damaged or defective orders
Contact jordan@skydogjewelry.com promptly if an order arrives with an incorrect item, visible shipping damage, or a suspected manufacturing defect. Include the order number, a description, and clear photographs. Keep the item, packaging, and shipping materials until we provide instructions.
A verified manufacturing defect is handled under the Six Month Limited Warranty and Repairs Policy. Repair is the first remedy. If SKYDOG determines that a covered defect cannot reasonably be repaired, SKYDOG may choose replacement or store credit, subject to rights that cannot be waived under applicable law.Skydog Website Policy Package 9
Unauthorized returns
Do not send jewelry without written authorization and shipping instructions. Unauthorized packages may be refused or returned at the sender's expense. The mailing address is not a walk in return location.
Refund timing
When SKYDOG approves or is legally required to issue a refund, it will be sent to the original payment method where reasonably possible. Financial institutions may require additional processing time. Shipping, duties, taxes, or other charges are refunded only when required by law or expressly approved by SKYDOG.
Mandatory rights
Nothing in this Policy limits a remedy or consumer right that applicable law does not permit us to waive. Policies may differ where mandatory law applies to a particular transaction.
Contact
jordan@skydogjewelry.com
Skydog Jewelry LLC
668 North Coast Highway, PMB 290
Laguna Beach, California 92651
United States