Repairs & Warranty

At SKYDOG Jewelry, every piece is crafted by hand with care, intention, and respect for the materials that come from the earth. Our goal is to create jewelry that lasts a lifetime—and we’re here to support you in caring for your piece along the way.

Six Month Limited Warranty and Repairs Policy

Effective date October 16 2026

This Limited Warranty is provided by Skydog Jewelry LLC to the original purchaser of eligible SKYDOG jewelry. It covers verified manufacturing defects for six months beginning on the date the item is delivered.

What this Limited Warranty covers

During the six month warranty period, SKYDOG will evaluate a reported condition and, if we determine that it resulted from a manufacturing defect, repair the covered item without a repair charge. A manufacturing defect is a defect in materials or workmanship that existed when the item was delivered and causes the item to fail under normal, appropriate use.

What this Limited Warranty does not cover

  • Normal wear, scratches, dents, tarnish, finish changes, patina, stretching, thinning, or routine maintenance
  • Damage caused by impact, pressure, bending, snagging, dropping, crushing, misuse, accident, improper storage, or failure to follow care instructions
  • Damage or discoloration caused by water, chemicals, cosmetics, cleaning products, chlorine, heat, sunlight, ultrasonic cleaning, steam, or environmental exposure
  • Lost jewelry or loss of a gemstone, pearl, inlay, or component when the loss resulted from damage, impact, wear, misuse, or delayed maintenance rather than a manufacturing defect
  • Natural variations, inclusions, matrix, color differences, texture, or reasonable handmade variation
  • Incorrect size or another option selected or approved by the customer
  • Damage associated with customer supplied stones, heirlooms, or materials except to the extent a separate written agreement provides otherwise
  • Work performed by another jeweler or person, including repair, resizing, polishing, setting, modification, or alteration
  • Theft, disappearance, or damage occurring during shipping that was not arranged or authorized by SKYDOG
  • Commercial use, resale use, or use inconsistent with the item's intended personal use

How to request warranty service

1. Email jordan@skydogjewelry.com within the six month warranty period. Include the order number, a description of the issue, when it was first noticed, and clear photographs or video.

2. Wait for written authorization and shipping instructions. Do not ship jewelry without authorization.

3. Package the item securely, insure it for an appropriate value, and use the preapproved shipping method. The customer initially pays inbound shipping.

4. SKYDOG will inspect the item and determine whether the condition is covered. We may request additional information or reasonable proof of purchase.

Covered warranty remedies

Repair is the first remedy. If SKYDOG determines that a covered manufacturing defect cannot reasonably be repaired, SKYDOG may choose to provide a replacement or store credit. Any replacement may use comparable materials where an identical stone, material, or one of a kind component is unavailable. These remedies are subject to rights that cannot be waived under applicable law.

For a confirmed covered manufacturing defect, SKYDOG will reimburse the customer's actual cost for the pre-approved standard insured inbound shipping method and will pay standard return shipping after service. SKYDOG is not responsible for expedited, unapproved, inadequately insured, or unauthorized shipping charges.

Conditions not covered

If inspection shows that the condition is not covered, SKYDOG may offer paid repair, resizing, remake, or replacement service. The customer is responsible for shipping in both directions and all approved charges. If the customer declines service, the customer is responsible for return shipping.

Paid repairs and service after six months

After the warranty period, or for conditions not covered by the warranty, repairs may be available for a fee. Charges depend on the item's condition and the labor, materials, gemstones, components, and shipping required.

After evaluating the item, SKYDOG will provide a written repair quote describing the proposed work and applicable charges. No paid work will begin until the customer approves the quote and pays any required charges. Availability of repair, resizing, remake, or replacement service is determined case by case.

Effect of unauthorized work

Repair, resizing, alteration, setting, or other work performed by anyone other than SKYDOG may affect or eliminate coverage when the work caused or contributed to the condition, prevents reliable evaluation, or materially changed the item. This provision does not restrict a right that applicable law does not allow us to restrict.

Limitation of implied warranties

TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE SIX MONTH DURATION OF THIS LIMITED WARRANTY. SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU.

Limitation of remedies

TO THE EXTENT PERMITTED BY LAW, SKYDOG IS NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM A WARRANTY CLAIM. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.

Your legal rights

This Limited Warranty gives you specific legal rights. You may also have other rights that vary by state or province. Nothing in this Limited Warranty excludes or limits a right or remedy that applicable law does not permit us to exclude or limit.

Warrantor and contact

Skydog Jewelry LLC

668 North Coast Highway, PMB 290

Laguna Beach, California 92651

United States

jordan@skydogjewelry.com